Membership, Subscription, and Meeting Management
AIP has the resources to help expand your business model
AIP's unique combination of expandable demographics, flexible pricing and product configurations, meaningful reporting, and support for multiple distribution channels enables you to adapt your business strategies.
Convenient and cost-effective e-mail renewal notices allow users to click through to the web-based renewal system with no log-in. The web interface offers timesaving transaction processing for subscriptions, membership, product purchases, and meeting registrations, supporting multiple browsers and computer platforms. Print renewals can be generated when necessary.
The system's fulfillment tracking functions improve the customer experience by ensuring prompt delivery and expediting claims processing. We support both domestic and international customers by automatically formatting worldwide addresses based on the rules of each individual postal administration.
Reporting and Data Collection
Any demographic field can drive meaningful reports that lead to informed decisions and improved planning. The system provides a series of pre-defined reports, customized ad hoc reports, and reports to meet BPA requirements. AIP's reports can identify service problems, determine what products and services are most important to your members, and identify key trends.
Improve Your Cash Flow
AIP can also improve the cash flow so important to your membership and subscription businesses. Convenient online member renewals and support for early renewal discounts and incentives reduce the length of your renewal cycle. AIP can manage all of your data entry and banking transactions, accept most forms of payment, deposit them on the day of receipt, and then promptly allocate them to the proper products and services. Our reports and data feeds help you accurately match transactions. AIP will also automatically generate balance due notices to speed receivables collection.
Manage Costs
With AIP, you can carefully manage the costs of fulfillment services by automating claims; replacing expensive surface mail with e-mail; eliminating or drastically reducing software support and customization fees; targeting marketing dollars to effective campaigns, and using database feeds to create directories without the need for rekeying and extensive proofreading.
Increase Revenue
Our services provide the tools to up-sell related products and services based on customer histories; measure member and subscriber acquisitions effectiveness by tracking marketing codes, promotional prices, and channels; and increase institutional sales by providing subscription quotes. We can also support the infrastructure for new products and pricing plans to expand into additional markets such as academic, corporate, and international segments
Talk to us:
- Phone: 1-866-782-4786 (US)
- +1 516-576-2279 (Int'l)
- E-mail:
Demographics
AIP's extensive demographic information includes an unlimited number of custom fields not typically found in fulfillment systems. For example, the system supports complex membership classifications with flexible membership categories and billing codes to reflect your organizational structure. It also supports specialty groups, such as chapters, volunteer boards and committees, and councils. Demographic tagging can differentiate categories of customers, such as library type (corporate, government, academic, and public).
Pricing and Product Configurations
AIP helps you to offer a variety of pricing models, including, but not limited to:
- Member benefit subscriptions
- Institutional subscriptions
- Consortia agreements
- Promotional prices
- Tiered pricing
- Meeting discounts
- Complimentary subscriptions
Similarly, you can fulfill a variety of evolving product configurations such as:
- Core membership packages
- Print publications
- Electronic products
- Print/online bundles
- Back files
- Complete digital library access
- Meetings
- Events
Multiple Distribution Channels
AIP enables you to support diverse buying agents, including individuals and institutions, agency billed subscribers, consortia, and consolidation service agents. For agency orders, we track and maintain ultimate recipient data to enhance demographic reports and ensure uninterrupted print and online access. Database tables identify consortia, their members, and the titles accessible to them. Tags join all consortia members to provide consolidated reporting and customer service, and customized billing that accurately reflects consortia terms.
Improve Customer Satisfaction
Your AIP customer service staff provides a personalized experience to your members, subscribers, and attendees. They are familiar with your membership structure, publishing products, and events. They understand the workings of membership societies and the scholarly and scientific community. Furthermore, AIP's customer service staff can be as visible or invisible to your customers as you like.
Members receive detailed, customized renewal notices, branded for your organization, that show each service and product they receive, making renewal decisions easier. Subscribers receive efficient, consolidated renewal notices listing all publications purchased through AIP.
